Sunday, August 31, 2008

Terms and Conditions

Returns & Privacy Policies:

1) All goods sold are non-refundable

2) All goods sold are only exchangeable under the discretion of the management within 5 days( In the unlikely event that you have received a wrong item or a damaged piece you should contact us immediately. If you receive a damaged item please send photos of it and we'll send a new one; if you have received a wrong item please re-send it back to us and we'll replace it for the correct one). We will not be responsible for loss of mail through normal postage when you send the item back. You may send it by registered post.

3) Items in Clearance Sale section are strictly non-exchangeable nor refundable.

4) There will be no exchange of items due to wash stains as supplier is not responsible, do refer to care for your yummies for more information.

5) Buyer should allow within around 1 inch discrepancies for the measurements stated due to different ways of measurement.

6) Buyer should accept slight colour difference due to different monitor's resolution

7) We are not responsible for loss of items through normal post. If you wish to opt for registered post, kindly reply in our confirmation mail to let us know.

8) All our prices are nett and priced in Malaysian ringgit.

9) All items will be sent through Pos Malaysia, the local mail provider. We do not do meetups.

10) We accept payments via bank transfer - Internet/ATM Fund Transfer

11) We will not be responsible for any wear and tear incurred on the item due to their course of daily usage.

12) All information that you provide us with will be deemed personal and will be kept confidential.

13) Copyright rule: The graphic and textual content of this site are the property of ilovewonderland or its content suppliers. Modification to the contents of this site is strictly prohibited.


- Why is my order taking so long?
All the jewelry is handmade by order by one person and it goes for a long process before beeing completed. Please be patient and order in advance to get your goodies on time.

- Why haven't I received my order yet?
Sometimes orders take a bit longer than usual due to customs when they arrive to your country. We allow at least 1 month before assuming that the order is lost in the mail. If it's lost but insured it will be sent back to ilovewonderland. Otherwise, we're sorry but we can't help you.